Service Desk Support Specialist Job at Addison Group, Houston, TX

  • Addison Group
  • Houston, TX

Job Description

Salary Range: $37,000-$42,000

We are seeking a Service Desk Support Specialist to provide Tier 2 technical support across enterprise applications, end-user devices, and hybrid IT infrastructure. The ideal candidate will have strong troubleshooting skills, hands-on experience with Microsoft 365 and Active Directory, and the ability to resolve technical issues while delivering excellent customer service.

Key Responsibilities:

  • Provide Tier 2 support for Windows desktops, laptops, mobile devices, and enterprise applications.
  • Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
  • Manage user accounts, security groups, permissions, and authentication issues within Active Directory and Microsoft Entra ID.
  • Support VPN connectivity, MFA, remote access, and hybrid identity environments.
  • Assist with Windows Server, Azure services, system updates, and infrastructure troubleshooting.
  • Support employee onboarding, offboarding, and access management.
  • Document technical issues, identify recurring problems, and participate in an on-call rotation.

Qualifications:

  • 2–4 years of Tier 2 helpdesk, desktop support, or junior systems administration experience.
  • Strong experience with Microsoft 365, Active Directory, and Windows environments.
  • Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN.
  • Experience with ticketing systems and technical documentation.
  • Strong communication, problem-solving, and customer service skills.
  • Experience with Microsoft Entra ID, Azure, Intune, PowerShell, or systems administration is a plus.

Job Tags

Contract work, Remote work

Similar Jobs

CyberCoders

Sr Product Designer - EdTech - Remote Job at CyberCoders

Senior Product Designer - Remote (U.S.)We're seeking a Senior Product Designer with a strong focus on product thinking to help shape the next generation of online learning experiences.This role is designed for someone who owns problems end-to-end, proposes thoughtful solutions...

RiseMe

Home-Based Travel Consultant Job at RiseMe

 ...OverviewWe are seeking motivated and customer-focused individuals to join our team as Home-Based Travel Consultants. In this remote role, you will help clients plan and book travel experiences including vacations, cruises, hotels, flights, and tours. This is a great... 

Alumni Healthcare Staffing

Locum Physician (MD/DO) - Palliative Medicine in Madison, WI Job at Alumni Healthcare Staffing

 ...team nursing staff and clinical support staff Coverage Type: Hospice physician locum tenens coverage Schedule Details: Full-time 40 hours per week MondayFriday 8:00 AM4:30 PM. Primarily remote after initial on-site orientation. IDT meetings are held every other week... 

Keywords Studios

Concept Artist Job at Keywords Studios

 ...Concept Artist At Keywords Studios, we're looking for an accomplished, enthusiastic, and self-driven Concept Artist to join the team on an exciting new, unannounced stylised game project. In this role, you'll help define and develop the visual identity of the project... 

Clc Of Ripley, Llc

Business Office Manager Job at Clc Of Ripley, Llc

 ...Full-time Description The Business Office Manager/Human Resource Specialist works directly with all residents, family and...  ...maintenance of trust accounting records, census information, medical billing, timely collection of accounts receivable from all payor...